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Please read the following terms carefully. 

This agreement explains the terms and conditions for using the Kanpur Express website (“Web Site”), which helps connect suppliers and buyers globally. It is an agreement between you, as the user of the website, and Kanpur Express InterMESH Ltd. (“IIL”). The terms “You,” “Your,” or “User(s)” refer to anyone who uses the website for any reason.

By subscribing, interacting with other users, negotiating sales or supplies of goods or services, or using the website or IIL services in any way, you agree that you have fully read, understood, and accepted these terms.

If You do not agree to or do not wish to be bound by the Agreement, You may not access or otherwise use the Web Site in any manner.

  1. Website as a Platform Only
  2. Services Offered by IIL
  3. User Eligibility
  4. User Agreement
  5. Changes to the Agreement
  6. Intellectual Property
  7. Links to Third-Party Sites/Content
  8. Kanpur Express
  9. Ending Your Account
  10. Registered Users
  11. Protecting Personal Data
  12. Posting Your Content on IIL
  13. User Interactions
  14. Liability Limitations/Disclaimer
  15. Notifications
  16. Governing Law and Dispute Resolution
  17. IndiaMart
  18. General Information
  19. Big Buyer Terms of Use
  20. Pharmaceutical Products/Services Policies

Contact Information

For any copyright-related issues, please contact our Copyright Agent at:
Email: info@syscosmic.com
Address: 62/19, Mall Rd, Harbans Mohal, Kanpur Cantonment, Kanpur, Uttar Pradesh 208001

Website as a Platform Only

The Web Site acts as a match-making platform for User(s) to negotiate and interact with other  User(s) for entering into negotiations in respect thereof for sale or supply of goods or services. IIL or IndiaMart.com are not parties to any negotiations that take place between the User(s) of the Web Site and are further not parties to any agreement including an agreement for sale or supply of goods or services or otherwise, concluded between the User(s) of the Web Site.

IIL does not control and is not liable in respect of or responsible for the quality, safety, genuineness, lawfulness or availability of the products or services offered for saleIndiamart on the Web Site or the ability of the User(s) selling or supplying the goods or services to complete a sale or the ability of User(s) purchasing goods or services to complete a purchase. This agreement shall not be deemed to create any partnership, joint venture, or any other joint business relationship between IIL and any other party.

Services Provided by IIL

IIL offers the following services to its customers, explained below:

  1. Leading Supplier: This service gives users priority listing in their chosen categories on the Kanpur Express platform, helping increase the visibility of their products.
  2. Star Supplier: An additional service that gives users priority listing in their product categories on Kanpur Express, leading to more leads and inquiries.
  3. TrustSEAL: A seal given to users after their business documents and information are verified.
  4. Maximiser: This service helps users get the most return on their investment by offering special features.
  5. Mini Dynamic Catalog: A professionally designed catalog on Kanpur Express, where users can independently add, delete, or edit text and images as needed.
  6. Verified User: Users are considered “verified” when their primary or secondary phone number or email is confirmed by IIL.

User Eligibility

Users must confirm that they have the legal right to use the services provided by IIL, including the website and any related services (“IIL’s Services”). These services can only be used by individuals or businesses, such as sole proprietors, companies, and partnerships, who are legally allowed to make binding agreements. Therefore, people under 18 years old and businesses not legally authorized to operate in India or other countries cannot use IIL’s services.

Users agree to follow this agreement and any laws or regulations that apply. Kanpur Express, IIL, or the website are not responsible for any content, information, or material shared through IIL’s services, even if it is false, misleading, offensive, or illegal. The responsibility for dealing with such material lies with the user. Users must do their own research before entering any transactions with others on the website. IIL reserves the right to refuse services to anyone at any time. IIL’s services are not available to users whose accounts have been temporarily or permanently suspended.

Changes to the User Agreement

IIL has the right to change or update this agreement at any time. Any changes will take effect as soon as they are posted on the website. If you do not agree with the changes, you must stop using the service immediately. Continuing to use the service will be considered as your acceptance of the updated agreement.

Intellectual Property Rights

IIL owns all rights to the website and its content, which includes the design, layout, text,  images, graphics, sound, and video. This content is protected by copyright and other laws. All ownership and rights belong to IIL and its affiliates.

IIL keeps all rights not specifically given in this agreement. Any information or advertisements on the website are for personal use only, and users are responsible for how they use this information. IIL does not guarantee that this information or the products and services users obtain are accurate or of good quality.

For any content or links uploaded from YouTube, users must follow YouTube’s terms of service, which can be found here.

The information provided is “as is,” meaning there are no guarantees about its completeness, accuracy, or timeliness. IIL is not liable for any damages that may come from using its services. Users understand that they use this information at their own risk, and IIL gathers this information from publicly available sources. IIL respects the rights of others and does not claim to infringe on anyone’s copyrights. IIL can also correct any errors in the information.

Trademarks

Kanpur Express and its logos are registered trademarks of IIL and are protected by copyright and trademark laws. Unauthorized use of these trademarks is not allowed.

Copyright

All website content, including information, is copyrighted to IIL, except for content from third parties. Users cannot use trademarks or logos from third parties without permission.

Users agree that IIL is not responsible for any disputes regarding intellectual property rights and cannot confirm if users have the right to sell the products or services they offer. Users should report any listings they believe violate their rights. Removing a listing does not mean IIL agrees it infringes on anyone’s rights, and not removing a listing does not mean it doesn’t infringe.

IIL expects users to respect the intellectual property rights of others. Users agree not to copy or use any website content or materials for commercial purposes without permission. Systematically collecting IIL content to create databases or collections without written permission is not allowed.

Using IIL content for unauthorized purposes can lead to legal action. Users agree not to use IIL services to infringe on anyone else’s intellectual property rights. IIL can revoke a user’s access to its services if they violate these rights or if their actions harm IIL or other users.

URLs/Sub-Domains 

Any URLs or sub-domain names assigned to users by IIL belong to IIL and are not guaranteed to be permanent. IIL can change or remove these URLs or sub-domains at any time without notice and will not be liable for  any damages from these changes. 

IIL may provide  links to third-party websites. Users should read the terms and privacy policies of these sites before using them. IIL does not control or monitor these third-party websites and is not responsible for their content, products, or services.

Links to Third-Party Sites

The website provides  links to third-party sites for users’ convenience. Users understand and agree that IIL does not control the content of these websites or any information or materials found there.

IIL may give users access to content, products, or services from third parties through hyperlinks, such as text links, banners, or channels. IIL encourages users to read the terms of use and privacy policies of these third-party sites before using them. Users acknowledge that IIL does not control or monitor these third-party sites and is not responsible for their content, products, or services.

Termination

Most of the content and features on the website are available to users for free. However, IIL can end access to certain areas or features (for both paying and registered users) at any time, without giving a reason or notice. IIL also has the right to deny access to any user for any reason, to protect its interests and those of other users. Additionally, IIL can limit or change access to the website and its features for different users without prior notice.

IIL can temporarily or permanently terminate the membership or subscription of any user for the following reasons:
  1. If the user provides false information when registering an account or engages in fraudulent or illegal activities.
  2. If the user violates any part of the agreement.
  3. If the user sends spam messages or repeatedly posts the same product information.
  4. If the user posts content unrelated to trade or business cooperation.
  5. If the user impersonates someone else or unlawfully uses another person’s or business’s name.
  6. If the user gains unauthorized access to the website’s database, network, or related services.
  7. If the user obtains another registered user’s username or password.
  8. Or if the user engages in any other activity that goes against ethical and honest business practices.

If IIL terminates a user’s membership, including those who have paid for services, that person cannot re-enroll or create a new account unless invited by IIL in writing. In any case of termination, subscription or membership fees will not be refunded. However, if services are discontinued for reasons not listed above, IIL may, at its discretion, provide a pro-rated refund after adjusting for any applicable charges.

Users acknowledge that not being able to use the website fully or partially can negatively impact their business. Users agree that IIL is not liable to any user or third party for any inability to use the website (whether due to disruptions, limited access, changes, or termination of features) or for any delays, errors, or damages resulting from the use or inability to use the website or its features.

Registered Users

To become a registered user of the website, users must follow a simple registration process available on the site.

Users can register by filling out an online form with the required information, such as their name, contact details, and business information. Once registered, IIL will create an account for the user, assigning them a username (“User ID”) and password (“Password”) for logging in. IIL may also provide a web-based email or messaging account (“Email Account”) with limited storage for sending and receiving messages. Users are responsible for the content of any messages sent through this account.

If users register on behalf of a business, they confirm that: (a) they have the authority to bind the business to this agreement; (b) the address they provide is the business’s main office; and (c) all information given during registration is true, accurate, current, and complete. A branch or representative office will not be considered a separate entity; the main office will be treated as the user’s principal place of business.

By registering, users agree to allow IIL to include their personal data in its online database and share this information with other users. IIL can refuse registration or deny a User ID and Password for any reason. It can also suspend or terminate a user’s membership at any time without notice, in the interest of IIL or its users, without any further liability to the user.

Registered users are not affiliated with IIL in any way.

Users also agree to be contacted by IIL through phone calls, SMS, or other means regarding the services offered, even if their contact numbers are on the Do Not Call Registry. 

Data Protection

Any personal information provided by users while using the website is protected by IIL’s privacy policy. For more details about how IIL handles personal data, please refer to the Privacy Policy here.

Posting Your Content on the Website

Some content on the website comes from third parties. Users can post their own content in certain sections using self-service tools, but they may need to register and/or pay for some services.

Users understand that IIL is not responsible for the content provided by others and has no control over it. IIL is not liable for any damages caused by users relying on third-party content. Users are solely responsible for their activities on the website.

Users agree to:

  1. Provide accurate and complete information to be displayed on the website.
  2. Update their information promptly to keep it accurate.

By posting content, users grant IIL a worldwide, royalty-free license to use their information as described in this agreement. Users confirm that the content they post does not violate anyone else’s rights and that they have the legal right to sell or distribute the products they offer.

Users agree not to use IIL’s services to send spam or unsolicited advertising. They also agree not to post any content that:

  • Is fraudulent, illegal, or promotes illegal activities.
  • Belongs to someone else without permission.
  • Is intended to deceive or mislead others.
  • Violates any laws or regulations.
  • Is offensive, abusive, or harmful in any way.
  • Contains viruses or harmful software.

IIL can remove any content it believes is unlawful or violates these terms. It may cooperate with authorities in investigations of wrongdoing.

If IIL removes content or suspends a user’s account, it will not be liable for any damages. Users acknowledge that the website simply integrates content and IIL does not create this content. IIL can promote user content across its platforms.

Interaction Between Users

IIL provides an online platform for buyers and suppliers to interact but does not represent either party in transactions and does not charge a commission. IIL is not responsible for the quality, safety, legality, or availability of the products or services offered on the website, nor can it guarantee that suppliers will complete a sale or buyers will complete a purchase. Users should be aware of potential risks, such as dealing with foreign nationals or individuals pretending to be someone else.

IIL uses various tools to verify user information but cannot confirm the identity of every user. Users are encouraged to evaluate the people they choose to interact with and use caution in their dealings.

Users agree to take full responsibility for any transaction risks associated with using the website. These risks may include:

  • Misrepresentation of products or services.
  • Fraudulent schemes.
  • Unsatisfactory product quality.
  • Delays or failures in delivery or payment.
  • Legal issues related to product rights.
  • Potential injuries or damages related to products purchased.

IIL will not be liable for any damages, costs, or disruptions that may arise from transaction risks. Users are solely responsible for all terms and conditions of their transactions, including payment, returns, warranties, shipping, and taxes. In case of disputes, users agree to release IIL and its affiliates from any claims related to the transaction.

IIL reserves the right to add, modify, or discontinue any features of its services. 

Limitation of Liability/Disclaimer

The features and services on the website are provided on an “as is” and “as available” basis. IIL disclaims all warranties, express or implied, including but not limited to warranties of quality, performance, accuracy, reliability, or fitness for a particular purpose. IIL makes no representations regarding the accuracy or completeness of any information provided on the website, including listings of tenders.

IIL does not engage in or facilitate any sale, delivery, or transaction related to controversial items, such as weapons or munitions. Users download material at their own risk and are responsible for any damage to their systems or data loss from such downloads. No information obtained from IIL will create any warranty not expressly stated.

IIL will not be liable for any delays, failures, or disruptions in services caused by events beyond its control, including natural disasters, internet failures, or governmental actions. Users agree to indemnify IIL and its affiliates against any losses or claims arising from their use of the website, including any breaches of this agreement or claims related to Third Party Rights.

IIL is not responsible for any content posted by users or third parties, including defamatory or illegal material, and the risk of such content lies with the users. IIL reserves the right to defend any indemnification claims and users agree to cooperate in such defense.

Under no circumstances will IIL be liable for any special, direct, indirect, punitive, incidental, or consequential damages arising from:

  • Use or inability to use the website.
  • Defects in goods or services purchased through the website.
  • Violations of Third Party Rights related to products displayed on the website.
  • Unauthorized access to users’ data by third parties.
  • Conduct of any user of the website.
  • Any matters related to Premium Services.

Notices

All notices or demands directed to IIL shall be  effective when in writing and sent to: 

Kanpur Express
Uttar Pradesh, India.

Notices or demands to a user shall be deemed effective if delivered personally, sent by courier, certified mail, facsimile, or email to the last known correspondence, fax, or email address provided by the user on the website. Notices may also be posted in a publicly accessible area of the website without charge.

A notice shall be considered received by a user when the website can demonstrate that communication has been sent or immediately upon posting the notice in a publicly accessible area of the website.

Governing Law and Dispute Resolution

This Agreement and the Privacy Policy shall be governed by the laws of India. IIL submits to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India, and all parties to this Agreement agree to this jurisdiction.

Miscellaneous

  1. Headings: Section headings are for reference only and do not define the scope of the sections.
  2. Waiver: IIL’s failure to enforce any right or act regarding a breach by User(s) does not waive its right to enforce that right or to act on future breaches.
  3. Assignment: IIL may assign its obligations and duties under this Agreement to any person or entity.
  4. Severability: If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will continue in effect.
  5. Confidentiality: Calls to Kanpur Express are confidential but may be recorded for quality assurance and training purposes.
  6. Grievance Officer: Nida Sheereen is the designated Grievance Officer for IIL’s Services. Complaints or concerns regarding content or breaches of this Agreement or the Privacy Policy can be directed in writing to Kanpur Express InterMESH Limited, 6th Floor, Tower 2, Assotech Business Cresterra, Plot No. 22, Sector-135, Noida-201305, Uttar Pradesh, India, or via email at grievances@lucknbowasd.com.
  7. Entire Agreement: This Agreement and the Privacy Policy constitute the entire agreement between User(s) and IIL concerning the use of the Web Site, superseding any prior agreements.

Big Buyer (“BB”) Terms of Use

  1. Microsite Development: IIL will create a microsite for the User(s) company (“BB Company”) on the Web Site, displaying all leads for the BB Company to facilitate supplier connections quickly.
  2. Intellectual Property: BB Company grants IIL the right to use its intellectual property on the microsite and Web Site for the requirements posted. All intellectual property rights in logos, brands, and trademarks of the BB Company will remain with the BB Company.
  3. Content Responsibility: BB Company must ensure that the content provided to IIL does not contain offensive, derogatory, explicit, or degrading material, and complies with applicable laws.
  4. Warranties Disclaimer: IIL makes no representations or warranties regarding the services provided under the BB banner, explicitly disclaiming all warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.
  5. Liability Limitation: IIL shall not be liable to BB Company for any special, exemplary, indirect, incidental, consequential, or punitive damages related to the services provided under the BB banner.
  6. Agreement Incorporation: The terms outlined herein are considered part of the overarching Agreement.

Pharmaceutical Product/Service Policies

  1. No Facilitation of Purchases: The Web Site does not facilitate the purchase of pharmaceutical products; it only advertises and showcases products posted by Users.
  2. Compliance with Laws: Users involved in the purchase and supply of pharmaceutical products must comply with applicable laws, including the Drugs and Cosmetics Act, 1940, and the Drugs and Magic Remedies Act, 1954.
  3. User Responsibility: Users are responsible for ensuring that their posted content complies with applicable laws and does not result in liability for IIL. Selling prescription medicines without proper prescriptions is prohibited.
  4. Indemnification: Users agree to indemnify IIL and its affiliates from any losses or claims related to illegal sales of drugs or medicines.
  5. No Guarantees: IIL does not guarantee the quality or legality of pharmaceutical products displayed and is not liable for transactions involving restricted or banned medicines.

Customer Relationship Management Services (CRM)

  1. CRM Service Overview: The CRM Service is a cloud-based software accessible to Users for business purposes through a unified user account.
  2. Integration with Third-Party Applications: Users can integrate third-party applications with the CRM Service via APIs, provided such applications permit integration.
  3. Content Ownership and Consent: Users must have the necessary rights for content shared using the CRM Service and grant IIL permission to access and use this content.
  4. User Responsibility: Users are solely responsible for the legality and appropriateness of all content disseminated through the CRM Services.

Limitations:

  1. No Transfer of Rights: Users cannot transfer their rights related to the CRM Service without prior written consent from IIL.
  2. System Impact: Users must avoid actions that could harm IIL’s systems.
  3. Preservation of Integrity: Users cannot tamper with the CRM Service structure or components.
  4. Legal Use: Users cannot use the CRM Service for illegal purposes.
  5. Indemnification: Users agree to indemnify IIL and its affiliates from claims arising from their use of the CRM Service.